FAQ
How do I?.... Site Guide Thank you for your interest in our company! We can assure you that you have made the right choice and we hope that you will stay with us! We have extensive experience going on eight years within the matchmaking business and we are going to stay here for many more. Understandably, we value our reputation extremely. That's why we care about each and every client we have with our company. Now, it is time to get you started!! First of all, you must become a member of our site. Click and open the registration box at Slavic Bridge. Fill in all required blocks in the data entry form for registration and submit the form to us. Your profile with your photos will be processed and placed on our site within 48 hours. Once your profile is activated you can use all of our services. We also welcome your comments, suggestions and questions/concerns. Please write to customersupport@slavicbridge.com How do I contact a lady? As soon as you register your profile on our site, you can send messages to the ladies posted in our catalogue. What are your service costs? a) Letter exchange- the standard cost of sending an interpreted letter is only $3.50 and the cost of receiving an interpreted letter is also only $3.50. b) Lady's video – viewing of a video costs $3.50 c) Photos exchange - sending or receiving a photo costs $ 2.00 d) Video chat service- the first three minutes are free, each additional minute is charged at a rate of $3.00. e) Phone translation service- calling your lady through our interpreted 3-way calling is $4.00 per minute. f) Flowers and presents delivery service- please, click on the "order flowers" icon near the lady's profile to learn more. How can I pay? a) 2CO – processes Visa, Master Card b) PayPal c) Western Union (please, contact us for details) d) Bank-to-bank transfers (please, contact us for details) What credit cards do you accept? 2CO is our credit card processor and they allow you to pay with your Visa, Master Card Is it to safe to pay by a credit card? Our Credit card processor, 2Checkout, or 2CO, is a major processor of credit cards for major companies worldwide. They utilize state-of-the-art security encryption and security procedures on every exchange. How can I check my balance and my charges on your site? Your balance is shown on the first page after you log in. To check your charge history, go to the "my activity" section located on in the left side of the first page after you log in. Can I exchange personal contact information with a lady? Unlike most dating service sites (mail-order-brides services), we do allow exchanges of home (postal) addresses and phone numbers in the letters but we do not allow the direct exchange of email addresses within letters How can I update my profile? After you log into your account, go to "edit my info" or "edit my ad" My photos are too large to upload, how can I correct this problem? Send your photos to photos@slavicbridge.com , we will resize them and add them to your profile. How many photos can I post in my profile? You can post up to seven photos in your profile for free. I forgot my password. What should I do? At the “Login” page Click on "forgot your password". Enter your registered email address and a note will be sent to your registered email address with your password data. Please also check your spam folder for our password reset email as sometimes notices are routed to these email folders. I am interested in communication with only a select lady or select ladies and do not wish to receive mail from other members. What can I do? Please, contact us at admin@slavicbridge.com . We will ensure your profile is invisible. You can continue correspondence with the lady or ladies of your choice and use all of our services but your profile will not be available to members you have never contacted. If I have additional concerns not listed above, who can I contact to address them?
a) Use the "contact us" link on our site b) or write to customersupport@slavicbridge.com or admin@slavicbridge.com How can I cancel my membership with your site? Please, send us a note ( admin@slavicbridge.com ) and we will delete your profile right away. |